Return and Exchange Policy
Our policy lasts 30 days. You must contact us within 30 days of receiving your goods for an exchange or refund. Once confirmed, you have 10 days to ship the goods back. To be eligible for a return, your item must be in its original packaging, unused, and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase from our website (an order number works). Fill out our Returns & Exchanges form here.
**Holiday Return Policy 2021
Shop with confidence this holiday knowing that anything purchased between October 1st and December 24th, 2021 can be exchanged for a different item or online store credit up until January 15th, 2022. Proof of purchase must be present for any return to be accepted.
Gift cards are non-refundable.
The following items are final sale and are not eligible for return or exchange:
- Products marked "Final Sale".
- Products discounted more than 20%.
- Products purchased from our Sample Sale.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days. Please allow 5-10 business days for the refund to appear on your credit card bill.
Return Shipping in Canada
This Is J is not responsible for return shipping costs. To return your product(s), please mail to: This Is J – Returns/Exchanges 400 Eastern Avenue Toronto, ON, M4M 1B9. Shipping costs are non-refundable.
Depending on where you live, shipping time can vary. When shipping an item for a return, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we are not responsible for lost merchandise.
Shipping on Exchanges in Canada
If you simply want to exchange an item for a different size, ship the item back to us and we will ship the new item back to you. Fill out our Returns & Exchanges form to get started. This service is only available to our Canadian customers at the moment.
When shipping an item for an exchange, we recommend sending it back with a tracking number. We cannot guarantee that we will receive your returned item and we are not responsible for lost merchandise.
Return Shipping in the USA and Europe
At this time, This Is J does not offer free returns. To return or exchange your product(s), please mail to: This Is J – Returns/Exchanges 400 Eastern Avenue Toronto, ON, M4M 1B9 CANADA. Shipping costs are non-refundable.
If international items are being returned or exchanged you must indicate that the item has a $0 value as it is being returned to its country of origin (Canada) and is being sent back for a return or exchange. Any duties or taxes incurred due to the wrong labeling of return shipments will be subtracted from your merchandise refund.
Depending on where you live, the time it may take for your exchanged product to reach you can vary. When shipping an item for a return or exchange, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we are not responsible for lost merchandise.
Fill out our Returns & Exchanges form to get started.
Defective or Damaged Goods
If your item(s) is defective or damaged upon arrival, you must contact us within 15 days of receiving your item(s) for an exchange. Please email firstname.lastname@example.org for instructions on how to proceed.