Shipping Information

 

General Carrier Delivery Guidelines:

CANADA*
Ontario + Quebec: 2-4 business days in transit.
Rest of Canada: 5-9 business days in transit.

Expedited Shipping*: Quoted in cart at checkout based on delivery address.
Ontario + Quebec: 1-3 business days in transit.
Rest of Canada: 4-6 business days in transit.

Local Delivery*:
Toronto Courier - 1-2 business day delivery. 
Orders placed before 10:30am (M-F) are placed into a priority sequence to process the same day and be delivered within 1-2 business days. Orders placed after 10:30am (M-F) will require 1 extra day of processing time.

UNITED STATES*
5 -10 business days in transit. This includes all duties, taxes, and brokerage and ensures your order arrives without any additional border crossing fees.

Processing Timelines:
Please allow 1-3 business days for our team to pack and ship your order. Delivery timelines do not include processing times.

*Note that all shipping timelines are estimates and are not guaranteed.

 

 


To get a better idea of delivery time, please refer to the options presented at the time of purchase. Once your order has been placed, refer to the tracking link in your shipping email. Please note, that we rely on Canada Post, local couriers within Canada and DHL within the U.S. and cannot always guarantee that shipments will be delivered on time.

To our international friends, we are working hard to extend our shipping world wide. In the meantime, please email us at us@thisisj.com for any inquiries.

Sales Taxes + Duties
Sales tax will be applied automatically during the checkout process to Canadian customers. Taxes are based on the province/territory where the items are being shipped. Customers outside of Canada are not charged taxes, but do bear the sole responsibility for any duties your local customs office may charge. When U.S. Flat Rate Shipping is selected all duties, taxes, and brokerage are included.

Exchanges
If you simply want to exchange an item for a different size, send the item back to us after filling out our Returns & Exchanges Form and we will cover the cost to ship the new item back to you. This service is only available to our Canadian customers at the moment.

When shipping an item for an exchange, we recommend sending it back with a tracking number. We cannot guarantee that we will receive your returned item and we are not responsible for lost merchandise.

International returns & exchanges must indicate that the item has a $0 value as it is being return to its country of origin, Canada, and is being sent back for a return or exchange. Any duties or taxes incurred due to the wrong labeling of return shipments will be subtracted from your merchandise refund.

Shipping and Returns/Exchanges FAQ

We currently ship within Canada, to the US, Europe, and Australia

That depends on where you live and the shipping you choose from the options available at the time of purchase.

If you live in Toronto and need a guaranteed next day courier delivery, please get in touch by email and we can accommodate a custom order for you. 

At this time, we do not offer a pick-up option.

We use Canada Post to reach all our Canadian customers whether they live in a big city or rural area. A local courier when Local Delivery is selected. DHL in the U.S.

Of course! Just make sure you follow the following guidelines:

  • The item must be returned within 30 days of purchase.
  • The item must be in new, unworn and unwashed condition and have all the parts if there are multiple items in a set.
  • The item must have a valid This Is J sales receipt or invoice number
  • A return/exchange form must be filled out prior to shipping the item back. Visit Return and Exchange form page.

An item cannot be returned under the following conditions:

  • If the item was purchased in person at a show or event (exchanges only within 30 days).
  • If the item was purchased during a sample sale or sale that was advertised as “final sale”.
  • If the items has been worn and/or washed.
  • If the item was purchased more than 30 days prior.

We offer flat rate shipping on all orders across Canada and U.S. for all Comfort Club Members. Members also have free shipping options dependent on their memebr status. Your order will ship within 2-3 business days, provided all items are in stock. You will be notified as soon as your order is shipped, and you will be given a tracking number. Since we ship all of our products from Toronto, Canada, delivery will depend on where you're located and can be delayed due to order volume, customs, and national holidays. Real time shipping options display at the time of purchase giving you rates and time in transit choices. Orders placed after 11:30am EST are scheduled to ship the following day.