Shipping Information

COVID-19 Updates:  To ensure that your packages get to you safely, we are moving at an even more careful pace than usual. Please be patient as it may take some extra time depending on our order volume that day. Rest assured that your parcels are still in safe hands, but please note that delivery times may fall outside of the normal standard. For more information please see the Canada Post Website.

CANADA POST Updates: Although we recommend checking the above Canada Post link for up to date information, we also wanted to include some helpful information as well. Canada Post has had a large surge in package volume due to COVID-19. They are working hard to get everyone their packages, but will no longer guarantee delivery times. The experiences of our customers have varied from goods arriving within a normal delivery time frame of 1-2 days to some customers being unable to properly track their items on the Canada Post website and then it showing up 1-2 weeks later.  

Please be patient and know that we are all working hard to get you your orders and make sure you get the comfort you deserve. If you feel that your package may be lost, please contact Canada Post to inquire.

Thank you for your continued support!

General Canada Post Delivery Guidelines*:

*Note that Canada Post will not currently guarantee their normal shipping guidelines listed below due to COVID-19.

CANADA*
Toronto: 1-2 Business Days.
Ontario + Quebec: 1-3 Business Days.
Rest of Canada: 5-7 Business Days.

Expedited Shipping* (Free on orders 0ver $100): 

Xpresspost Shipping*: 
Ontario + Quebec: 1 Business Day.
Rest of Canada: 2-3 Business Days.

Priority Shipping*:
1 Business Day Delivery across Canada.

USA*
Standard Shipping* (Free on order over $150): 5-10 Business Days. 
Expedited Shipping*: 4-7 Business Days.
Xpresspost Shipping*: 2-3 Business Day.

 



To get a better idea of delivery time, please refer to the options presented at the time of purchase. Once your order has been place, refer to the tracking link in your shipping email. Please note, that we rely on Canada Post and their affiliated services within other countries and cannot always guarantee that shipments will be delivered on time.

To our other international friends, we are working hard to extend our shipping world wide. In the meantime, please email us at us@thisisj.com for any inquiries.

Sales Taxes + Duties
Sales tax will be applied automatically during the checkout process to Canadian customers. Taxes are based on the province/territory where the items are being shipped. Customers outside of Canada are not charged taxes, but do bear the sole responsibility for any duties your local customs office may charge.

Exchanges
If you simply want to exchange an item for a different size, send the item back to us after filling out our Returns & Exchanges Form and we will cover the cost to ship the new item back to you. This service is only available to our Canadian customers at the moment.

When shipping an item for an exchange, we recommend sending it back with a tracking number. We cannot guarantee that we will receive your returned item and we are not responsible for lost merchandise.

International returns & exchanges must indicate that the item has a $0 value as it is being return to its country of origin, Canada, and is being sent back for a return or exchange. Any duties or taxes incurred due to the wrong labeling of return shipments will be subtracted from your merchandise refund.

Shipping and Returns/Exchanges FAQ

We currently ship within Canada, to the US, Europe, and Australia

That depends on where you live and the shipping you choose from the options available at the time of purchase.

If you live in Toronto and need a guaranteed next day courier delivery, please get in touch by email and we can accommodate a custom order for you. Average prices for Toronto delivered courier packages range from $20-$30 depending on destination. Courier orders must be placed by 2pm the day prior.

At this time, we do not offer a pick-up option.

We use Canada Post as it is the best option to reach all our Canadian and US customers whether they live in a big city or rural area. Canada Post hands off to USPS for delivery over the border.

Of course! Just make sure you follow the following guidelines:

  • The item must be returned within 30 days of purchase.
  • The item must be in new, unworn and unwashed condition and have all the parts if there are multiple items in a set.
  • The item must have a valid This Is J sales receipt or invoice number
  • A return/exchange form must be filled out prior to shipping the item back. Visit Return and Exchange form page.

An item cannot be returned under the following conditions:

  • If the item was purchased in person at a show or event (exchanges only within 30 days).
  • If the item was purchased during a sample sale or sale that was advertised as “final sale”.
  • If the items has been worn and/or washed.
  • If the item was purchased more than 30 days prior.

We offer free standard shipping on all orders over $100 across Canada and $150 across the US. Your order will ship within 1-2 business days, provided all items are in stock. You will be notified as soon as your order is shipped, and you will be given a tracking number. Since we ship all of our products from Toronto, Canada, delivery will depend on where you're located and can be delayed due to customs and national holidays. Real time shipping options display at the time of purchase giving you rates and time in transit choices. Orders placed after 12pm EST are scheduled to ship the following day.