How do I join the Comfort Club?
Joining the Comfort Club is easy and free! All you need is a This is J account and you are automatically enrolled. If you don't already have an account, you can easily create one by clicking here.
We will reward you with 25 bonus points just for signing up.
How can I earn points?
Earn points by joining the Comfort Club, making purchases, reviewing your purchases, following us on Instagram and more.
How much is a point worth?
Every 10 points is worth $1 of credit during redemption. Points can be redeemed in $10 increments to a maximum redemption of $40 per transaction and cannot be combined with any other discount code.
How do I use my points?
Once eligible, a redemption button will appear on your loyalty page. Simply click on the Redeem button next to the value you would like to redeem and you will be provided with a unique discount code that you can use on your purchase. Missed your discount code? We will always send your redemption code to your inbox for easy access.
You will not be able to redeem Comfort Club points on any orders which include a promotional offer.
Do my points expire?
Yes. Points expire after 365 days.
How does my birthday discount work?
Happy Birthday!! We will send you a unique birthday discount code via email to celebrate. To claim your birthday discount just enter the unique birthday code in the discount code section at checkout. Birthday discount codes expire 14 days after receipt and cannot be combined with any other promotional codes.
How do I submit a review?
We will send you an email 14 days after you make a purchase requesting a review. Just complete the form and your review points will automatically be added to your account once your review is verified.
Including a photo in your review is the best way to help fellow shoppers and for you to earn even more points.
What are some tips for taking a review photo?
- Make sure there is lots of light. Natural light is always best! (Dim environments make it tricky to see the product clearly).
- Focus on the product and not the background.
- Hold your camera steady.
- Check the photo before uploading. If the photo is blurry, dark or copped take a new one.
How does the Refer a Friend program work?
Share the love of comfort with your friend and get rewarded. Share your unique referral link with friends via email. Your friend will receive an email with a code for 20% off their first purchase. Once your friend has made a purchase you will get an email with a 20% off discount code too. It’s a win/win.
What happens to my points if I make a return?
We hope you love your purchase, but if you need to return or exchange you can find out how to do so here. Your points balance will be automatically adjusted to reflect returns and/or exchanges once they are processed.