FAQ's

PRODUCT

They sure are! All of products are designed and manufactured in Canada.

Machine wash cold and tumble dry on low, inside out. Avoid hanging your This Is J item(s) to dry, as the moisture-wicking properties of the fabric soak up water and can become heavy when wet.  This weight coupled with gravity may cause your item to stretch when hung. If you prefer not to use a dryer, lay your items flat to dry.   

The fine fibers in our signature fabric draw moisture away from your body, helping to keep you cool and dry.  The fabric does not pill, however, these small fibers can be more visible on some patterns than others. To minimize fiber friction, be sure to wash the fabric inside out, preventing the outer surface from rubbing against other items in the wash. 

Start by reviewing the product description and size guides (for women, men, kids) for general measurements. Keep in mind that our signature fabric is exceptionally soft and stretchy. The measurements are taken from across the front and back of a relaxed garment (lying flat, not worn on a body). Our signature fabric is ultra-soft and stretchy and will gently give the first time you wear it as it relaxes over your body. Expect relaxing of anywhere from 2”-4” depending on how much your stretch the fabric to find your fit. When in between sizes, we recommend sizing down to account for the natural give and stretch of our fabric.

If you're still unsure, feel free to email us with your height, weight, body type, and the product you're interested in, and we'd be happy to offer a personalized recommendation. 

Harris Loungewear is a re-incarnation of our founder, Jaimie Harris’ family brand. Originally started in 1925 in Tillsonburg, Ontario as a high end Menswear store, it has been brought back to life as This Is J’s comfortable men’s loungewear brand. Read more about Harris Loungewear. LINK TO GARRY HARRIS COMFORT SERIES?? Or Harris about page 

SHIPPING

We currently ship within Canada, to the US, Europe, and Australia

That depends on where you live and the shipping you choose from the options available at the time of purchase. To view our shipping timetables click here

If you live in Toronto and need a guaranteed 2 day courier delivery, please get in touch by email and we can accommodate a custom order for you.

At this time, we do not offer a pick-up option.

We use a variety of carriers, including Canada Post, Purolator, FedEx, UPS, FleetOptics, and a team of local couriers, to ensure your order is delivered as quickly as possible. The delivery partner selected for your order will depend on your location and the estimated transit time at the time of purchase. All PO Box orders ship via Canada Post. 

We offer flat rate and free shipping options for Comfort Club members. Your order will be processed and shipped within 2-3 business days, provided all items are in stock. Once your order ships, you'll receive a notification along with a tracking number. Since all our products are shipped from Toronto, Canada, delivery times will vary based on your location and may be affected by order volume, customs processing, or national holidays. Real-time shipping options, including rates and time in transit, will be displayed during checkout. Orders placed after 11:00 AM ET will be shipped the following day

RETURNS

For a refund, You must contact us within 14 days of receiving your order. To exchange a product, you must contact us within 30 days of receiving your order via our Returns & Exchanges form.

To complete your return, we require a receipt or proof of purchase from our website (an order number works).  

Gift cards are non-refundable.


Once confirmed, you have 10 days to ship the goods back.  Your item must be in its original packaging,, and in the same new condition that you received it in (unworn & unwashed). 

The following items are final sale and are not eligible for return or exchange:  

  • Products marked "Final Sale".
  • Products discounted more than 20%.
  • Products purchased from our Sample Sale.

Can't find an answer to your question? Visit our contact page or email us at customerservice@thisisj.com

Have a shipping related question? Visit our Shipping Information page.