Terms and Conditions

Order Cancellation Policy
Prior to shipment of your order, you may cancel your order at any time by emailing us@thisisj.com or calling 416.932.9322.  If your order has already shipped, you can return your order to us in accordance with our return policy.

Although it is rare that it would be necessary for This Is J to cancel an order, we reserve this right in addition to the right to not accept any subsequent orders from a customer should any of the following situations arise:

  • An order cannot be processed due to an error in information you have provided, which may include, but is not limited to incorrect Credit Card number, expiration date or security code.
  • Incorrect Billing information  (billing information you provide is different from information your financial institution has on record).
  • Insufficient/Incorrect shipping address is provided (street address, city, state, zip or postal code).
  • Fraudulent information, including previous fraudulent activity.
  • Pricing, stock, or typographical errors.


Important Information Regarding Your Credit Card Order and Order Cancellation:

This Is J reserves the right to request additional evidence for proof of billing information and for your protection, your credit card order may be delayed while we confirm your billing information.

Privacy Policy

This Is J values our customers and respects their privacy.

All information gathered through thisisj.com, including shipping, billing, and credit card information are for the purpose of completing your transaction only.

We use your contact information to communicate with you regarding your order, as well as to communicate with you on occasion about our products and promotions.

If you would like to be removed from our product and promotional contact list please send an email to us@thisisj.com and include the heading "REMOVE FROM LIST" in the subject line.

We are committed to protecting the privacy of our customers through our secure site.  We do not sell or rent the information you provide to us online to any third parties.

If any of our information practices should change in the future, we will let you know by posting the policy changes to our website.


Cookies are small data files that a website stores on your computer's hard drive or in random access memory when you are viewing the Site. They keep a record of your preferences making your subsequent visits to the website more efficient. In certain cases, this information is only kept during the session and is deleted when you close your browser. In other cases, the information is stored on your hard drive and, upon your next visit to the Site, the cookies are used to recall such information. Cookies may store a variety of information, including, a unique user ID that can be used to track the pages of the Site you have visited and the number of times that you view a particular page or other item on the Site, login or registration information, your preferences and your purchase history, where available.

No personal information is transmitted via cookies. Cookies, by themselves, cannot be used to reveal or discover the identity of the individual user; your acceptance of our cookies will not compromise your anonymity while using the Site.

We use cookies in order to improve the online experience of users of the Site. Your cookies help us keep track of your interests and, if you are a registered customer, your cookies allow us to recognize you when you return to the Site. If you register on the Site, your cookies also help us to monitor and maintain information about your use of the Site. If you have not registered with us, your cookies may be used in order to monitor and maintain non-personally identifiable information about your use of the Site. The use of cookies is a common practice adopted by most major websites to better serve their clients. Most Internet browsers are designed to accept cookies, but they can be easily modified to warn you each time a cookie is being sent or to block all cookies. This is done through your browser settings; see your browser's help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely. You should note, however, that without cookies, some of the Site's functions will not be available, and you will lose some of the benefits of the Site as, amongst other things, we will not recognize you as a past visitor or a registered user. Composite tracking information generated by cookies may be shared with third parties for the purpose of documenting Site activity, traffic accounting, content analysis and other trends. Statistical information is not linked to any personal information and cannot identify any individual user of the Site.

"Web beacons," also sometimes called "pixel tags," are small strings of code placed on a web page or in an email message for the purpose of transferring data.

We, as well as the online marketing company or companies that we use to help manage our Internet business and communications, employ cookies and web beacons placed on the Site's pages to deliver our ads, to measure the effectiveness of our advertising, including our email promotions, and to learn how visitors use the Site. The ad-serving technology uses non-personal information about your visits to the Site and the sites upon which we advertise to serve our ads to you. In the course of delivering our advertisements, a unique third-party cookie may be placed on or recognized by your browser. The web beacons used in conjunction with this third-party ad cookie enable our ad server to recognize a browser's cookie when a browser visits the Site and to learn which banner ads bring visitors to the Site. As previously mentioned, your Internet browser can, through the settings, be set up to warn you each time a cookie is being sent, to block all cookies or to disable cookies completely. 

Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.

Privacy Policy: 


Your Rights:


Questions/Contact Us
If you have any questions, comments or concerns regarding our order cancellation policy, or if you feel your order was incorrectly or accidentally cancelled, please contact us at: us@thisisj.com

Customer Service
This Is J
400 Eastern Ave. Unit 8 
Toronto, Ontario
M4M 1B9


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